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Return Policy
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Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping
If you want to exchange, please contact our customer service. We can only handle the exchange of different sizes or colors of the same product.of course.customer pays the shipping cost on exchange.If you want to exchange for other goods, please directly choose to return and repurchase. We cannot keep the items to be exchanged. If we do not have any products in stock when we receive your return, we recommend that you wait patiently or choose a refund.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at service@tootock.com.
24-Month Warranty
Register your products and get extra benefits
24 Months Free warranty extension: In addition to our regular 12 months warranty, register your product can extend the warranty on their Tootock products to 24 months.
Note: Warranty extension is not valid for used goods.
The limited warranty provided by the manufacturer shall in no way affects the potential statutory warranties provided by law. Tootock reserves all the rights for the final explanation.
30 Days Free-Reason Return Policy
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in Tootock’s warehouse for inspection, the refund process will begin.
